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Frequently Asked Questions

Frequently Asked Questions

How do I contact Funziez?

We make it easy for you to reach out, should you so need! Wander over to our help page, where you can email us at [email protected], or call us at 1-866-926-3223. Our customer service hours are Monday through Friday, 8 am to 5 pm PST.

What are your business Hours? 

We operate on Pacific Standard Time. Our business hours are Monday – Friday, 8 am to 5 pm PST

I want to connect on social, how do I do that? 

Hey new friend! Follow us here:

Facebook: https://www.facebook.com/funziez

Instagram: https://instagram.com/funziezllc

 

What is a Funziez? 

A wearable item that brings fun to your day!  The most common item our customers rave about (and that we are best known for) is the Funziez Oneise, though we sell a wide variety of fun wearables.  

How warm are Funziez

Funziez are mostly made of fleece, cotton or poly blend materials and are designed to breathe. That said, some can be hot to wear for an extended period of time hence why we offer shirt sleeve versions of many Funziez items.  

What do people do in Onesies? 

Anything and everything! From lounging around the house to running marathons and everything in between, you can (and should!) wear your Funziez onesie everywhere.

What size should I buy based on my personal measurements

We have sizing charts on a per product basis that are designed to help you find the best Funziez for you. Find it here.

I made a mistake on my order, what do I do

If you ordered the wrong size, wrong color, wrong whatever, please simply email ([email protected]) or call (1-866-926-3223) our customer service team with your order number, and we will get you all fixed up.  

Do you offer bulk or wholesale pricing?

Absolutely! If you want to dress the entire cheer squad, nursing home, school or office just email ([email protected]) us or give us a call (1-866-926-3223) and we can work up a special price for all orders over 12 units.  

Do you embroider or customize Funziez? 

While we don’t offer customization generally,  if you have a special request, you’re looking for over 100 units, and you aren’t in a rush, please email ([email protected]) us your thoughts and we will see what we can do.    

How much is shipping

All orders over $50 ship free in the US with orders under $50 shipping for a flat $5.  See our full shipping rates here.

How many days after my order will you ship the item

Standard handing time is 1 business day before orders ship. Tracking numbers will be emailed once all orders are shipped.  

Where does Funziez ship from?

We ship from Las Vegas, NV.

Do you ship internationally?

We do! See our shipping page [https://funziez.com/shipping-returns].

What is the return/exchange Policy? 

Funziez 30-Day Return / Exchange Policy: 

 

If you’re not satisfied with your Funziez product, we will happily take it back within 30 days of purchase date for a full refund. If, in the event we made an error or a defective item was sent, we will refund all shipping fees incurred. All we ask? Returned items must have original tags on, be unworn, and be returned in original packaging.

 

**Due to customer and employee safety concerns, we can no longer accept returns or exchanges for items that have had their tags removed or have been worn.  

 

Funziez 90 Day-Extended Return Policy: 

 

For purchases made within 90 days and remain sealed in the original packaging, we will gladly exchange for any Funziez product.

 

How do I return a Funziez Item

We’ve tried to make returning or exchanging an item as simple as possible. Follow the simple instructions below:

  1. Contact our Customer Service team to initiate the refund:: [email protected]:: 1-866-926-3223 :: M-F 8am-5pm PST
  2. Carefully package the items in the original shipping box or any suitable shipping carton. Please make sure you include your name and/or order number so that we know who it’s from!
  3. Ship back the item. You may use any shipping method you like as long a tracking number can be provided to return your item. 
  4. Funziez will process your returned item, and either issue a refund or mail you replacement, per your request.  

*Returns for a refund are only accepted within 30 days of purchase.

Where are your Funziez designed? 

We design all of our Funziez products in the USA!  

I’ve got an Idea for a Funziez and I don’t see it on your site, can I suggest a concept? 

Absolutely!  We love to hear from our customers about possible ideas.  Please email ([email protected]) your idea.  If we make your idea, you will get special mention on our website and a Free Funziez!  

Where is Funziez headquartered? 

In Las Vegas of course – The Fun Capital of the World!!   No.. Seriously… We are located directly on Las Vegas Blvd.  At this time we do not allow for customer pickups, though we are happy to ship to a local hotel or resort.  

Do you ever need Funziez Product testers or Brand Ambassadors? 

Absolutely, we are looking for influencers to help spread the word on Funziez! If interested, please email [email protected] for more info.

Do you offer an affiliate program?

At this time we do not, however, have been considering adding one.  If you’d like to chat with us about becoming an affiliate, please email us at [email protected]

Do you wholesale Funziez?

We do not wholesale our products at this time.  If you would like to buy a bulk amount of units over 12, please contact our customer service team for special pricing (add email and phone).  

Other than online, where else can Funziez be purchased?

Online is the only place to currently buy officially Funziez. 

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